View our past training opportunities below. Interested in a training topic that was previously presented? Express your interest by clicking here to send us an email. Do you have a topic or idea for a training? Please let us know what you'd like PAR to include in our training line-up. Email [email protected] to send ini your suggestions. 


Past EVENTS

Diversity, Equity, and Inclusion Staff Recruitment and Retention Training Series: Evaluating Privilege and Bias 

Thursday // July 28
9:00 am -12:00 pm // Virtual
Speaker Bios

Everyone has their own unique identities and privilege, and it is important to recognize them and how they affect how each individual’s perspective and the organization’s work. In this workshop, each attendee will:

  • Discuss their identities and evaluate areas of privilege
  • Review the concepts of implicit bias and how it affects policies and culture
  • Learn about the importance of crucial conversations and how to engage in them

SHRM, HRCI, and LSW CEUs will be offered for this training.

Management Skills Basics - Supervisor Bootcamp

Thursday // July 21
9:00 - 11:00 am // Virtual
Speaker Bio

Agencies serving individuals with ID/A remain faced with significant challenges in recruiting and retaining a new generation of staff. National turnover rates range from 40% to 70%, making service continuity and quality difficult at best. Add the ongoing pandemic and we face a crisis of service. A major variable in staff retention is the quality of your frontline supervisors. Do they have the basic skills to help minimize turnover or have they been “thrown” into their positions with little training? In this dynamic and humorous training, staff will learn the basics of supervision, characteristics of positive supervision, how to handle conflicts and behavioral correction, and more. 

LSW, HRCI, and SHRM CEUs will be offered for this training. 

The Ultimate Compliance Acing Formula: 7 Steps to Audit Ready All the Time

Friday // June 24
9:00 am - 12:30 pm // Virtual
Speaker Bio

When it comes to compliance do you find yourself asking..."What's going on here??"

I mean, you know the rules, and your team is trained on the expectations; but your organization still struggles with compliance. There are just too many panic moments, too much chaos, and internal and external audits continue to expose staff errors. How can this be?

The problem is that you don’t have an effective Internal Compliance System.

With an effective Internal Compliance System, you will: 

  • Catch errors fast…before they become big problems.
  • Quickly get back on track after an emergency or crisis. (Never get permanently derailed again.)
  • Activate your entire agency using a simple set of checks and balances to maintain compliance instead of just relying on 1 or 2 key personnel to make sure all the work is done correctly.
  •  Practically eliminate the new staff learning curve that creates risk for your agency and sucks up supervisor time.
  • Meet the compliance requirement of having an internal compliance system.

In this training you will: 

  •  Learn the 7 components required by CMS for a comprehensive internal compliance program.
  •  Understand how to create a culture of compliance from the get go…and stop “going back later” to verify compliance. (Which rarely happens).
  •  Recognize the causes and contributing factors of current compliance challenges and develop on-target interventions.
  •  Leave with a head start on your written Agency Compliance Formula Strategy including an outline of the next steps you need to take.
  • And stop stressing about compliance...for good!

Managing Conflict: A Process of Resolution and Modeling for Leaders

Thursday // June 23
10:00 - 11:30 am // Virtual
Speaker Bio

The ability of managers and supervisors to be effective at their jobs is critical during the current workforce shortage. The focus of this training is on understanding sources and types of conflict and exploring resolution skills that managers can use with staff to both address conflict and model skills staff can use with organizational teams, ISP teams, and individuals served.

LSW, HRCI, and SHRM CEUs will be offered for this training.

Open Learning Future Demo

Wednesday // June 22
10:00 - 10:45 am // Virtual
Speaker Bio

Looking for options for your ARPA funds training plan? Join us for a short presentation on Open Future Learning. Open Future Learning is the online learning resource 100% dedicated to the developmental disability workforce. Open Future Learning was created by collaborating with some of the most influential, revolutionary, and inspiring leaders and thinkers of our time.

NADSP E-Badge Academy

Friday // June 17
12:00 -1:00 pm // Virtual

The National Alliance for Direct Support Professionals (NADSP) has launched The NADSP E-Badge Academy, which offers Direct Support Professionals (DSPs) and Frontline Supervisors (FLSs) the ability to earn national certification through stackable electronic badges. These badges demonstrate the knowledge, skills, and values that these professionals utilize every day, recognizing the professional development that might otherwise go unacknowledged.

With E-Badges through the online platform Web Courseworks, DSPs and their FLSs can submit specific examples, experience, and education that highlights their achievements and contributions to human services. Human service organizations can establish administrative accounts, while users can upload testimonials of their accomplishments for review by NADSP, and then share the resulting E-Badges with others. As badges are accumulated, each user is also working toward meeting the requirements for NADSP’s voluntary, national certifications. 

Supporting Positive Relationships Between Staff and Parents

Thursday // June 16
9:00 -11:00 am // Virtual
Speaker Bio

An important key to programmatic success is in part due to the positive relationship established between staff and the parent/guardian. This relationship not only impacts treatment outcomes but also the image and reputation of staff and the Agency supplying the service. Staff should have the tools to handle difficult or strained interactions with families and guardians in a manner that builds positive relationships and sensitivity to identified concerns.  Participants in this training will:

  1. Identify four (4) possible reasons for strained communication with parents/guardians .
  2. Learn three (3) respectful approaches for dealing with difficult situations.
  3. Learn how to use HEAT in confrontative situations.
  4. Identify five (5) “elements of trust” to improve relations.
  5. Identify two (2) “helpful hints” to use.

LSW CEUs will be offered for this training.

Diversity, Equity, and Inclusion Staff Recruitment and Retention Training Series: Reframe Your Thinking - Assessing DEI in Your Organization 

Thursday // June 9
9:00 am -12:00 pm // Virtual
Speaker Bios

Before engaging in Diversity, Equity, and Inclusion (DEI) work, it is crucial to assess your organization’s current policies, practices, and culture. Assessing can help your organization build a foundation to engage in DEI work, identify themes across your agency, and determine your strengths. In this workshop, attendees will:

  • Learn about building a foundation of Diversity, Equity, and Inclusion
  • Assess your organization with a DEI lens
  • Determine your organizational strengths

SHRM, HRCI, and LSW CEUs will be offered for this training.

How to Automate the Individual Funds Management Process, Protect Vulnerable Persons, and Reduce the Risk of Misappropriation, Fraud, and Abuse

Monday // June 6
10:00 -11:00 am // Virtual
Speaker Bios

This presentation will examine the administration of individual fund accounts (e.g. petty cash, gift cards, bank accounts, EBT cards, trust accounts). It will explain how to use technology to help streamline and automate the consumer funds account management process in order to better protect vulnerable individuals and reduce the risk of financial incidents. It will also describe how our software platform can improve fiduciary control, enhance guardian and family visibility, minimize DSP administrative activities, and reduce time spent on month-end reconciliation and financial package preparation processes.

SHRM, HRCI, and LSW CEUs will be offered for this training.

HIPAA Basics: Privacy and Security Breaches in the Residential Sector

Thursday // May 26
1:00 - 2:00 pm // Virtual
 

Learn the most common causes of HIPAA breaches, and how to reduce high risks to the best of your ability. This course will focus on actual breaches in the I/DD sector, why they happened, and how they might have been prevented. Some breaches will occur despite the best of security efforts. However, carelessness and neglect remain top causes of cases reported to the federal government. Click for more information!

How to Create a Year's Worth of Meaningful Activities Based on Just a Few Interests

Thursday // May 26
9:00 am - 12:00 pm // Virtual
Speaker Bio

Is everybody a little bored? Does it seem like the individuals you serve end up doing the same activities week in and week out? Is it a struggle to come up with new ideas to keep life fresh and interesting for the individuals you serve and keep your DSPs busy and creative? It’s not easy to come up with new ideas day in and day out, but with a little know-how it is possible to leverage an individual’s likes and hobbies to create a robust list of things to do. In this hands-on session by Sara Sherman, supervisors, managers, and others in the field will learn how to:

  • Turn just a few interests of the individuals you support into a full calendar year of meaningful activities.
  • Use an individual’s interests to naturally connect to the community.
  • Empower DSPs to take the reigns in planning, organizing, and implementing these activities.
  • End “same old, same old” forever. 

HIPAA Basics: Social Media Use, Marketing, & HIPAA

Thursday // May 19
1:00 - 2:00 pm // Virtual
 

Social media is a challenge for organizations that must protect the privacy of individuals. Some aspects of social media relate to marketing ‐ and this session will cover best practices for marketing purposes. Other aspects of social media relate to the potential of staff members to share information via posts in ways that could breach privacy. This session will cover guidelines recommended by the National Council of Boards of Nursing. The guidelines apply well to all staff in any organization. Click for more information!

Effective Communication Between Staff and Supervisors

Wednesday // May 18
9:00 - 11:00 am // Virtual
Speaker Bio

The key to present and future agency success will be how well communications are performed between supervisors, managers and staff. Let’s remember that staff are a key to positive PR with individuals, stakeholders and the community. What they say reflects on YOUR agency’s image and reputation and will directly reflect on how well your supervisory staff are trained in handling interpersonal interactions. In this training, participants will learn:
  • How to identify key communication issues using focus groups
  • The four steps in fairly and empathetically interacting with stressed/angry staff
  • The four steps in objectively and fairly managing and directing staff
  • And at least one strategy to use in building a positive workplace culture. 

Everything You Need to Know About Remote Supports to Get Started Quickly and Ensure Quality

Friday // May 13
11:00 am - 12:00 pm // Virtual
Speaker Bio
 

This presentation will examine the barriers to overcome, common early objects, and the expansion rate of Remote Supports as an example of what any agency implementing RS will face. This short history lesson will give learners a historical perspective to frame some of the barriers they will have to overcome, as well as identify risks and benefits of this empowering support model. The second part of this session will focus on the nuts and bolts that service providers, service coordinators, and families/self-advocates should think about when considering and implementing Remote Supports. This session will be broken into 4 subparts:

  1. Learning: what they need to know before they jump in,
  2. Setting Goals: how to ensure the person-centered approach to RS and avoid “shiny object syndrome”,
  3. Implement: implementation best practices,
  4. Ongoing Support: how to ensure the success of RS services, and ensure the quality of services

HIPAA Basics: Permissible Uses of Private Information

Thursday // May 12
1:00 - 2:00 pm // Virtual
 

This presentation will cover the major areas of permissible disclosures under HIPAA, and when documented authorization is required. This is a fundamental element of HIPAA ‐ and “impermissible use” is the single largest reason cited in privacy complaints filed with the Federal government. This session will address the full gamut of permissible uses of private information, as well as rights of individuals to their own health records. The material will also cover management responsibilities to achieve compliance in this area. Click for more information!

Frontline Supervisor Training

Wednesday & Thursday // April 27 & 28
9:00 am - 12:00 pm // Virtual
Speaker Bio

You’ve just received a big promotion, a new set of keys, access to approve timesheets, and an eager team to supervise, educate, support, and lead. Problem is, nobody’s shown you how. As a frontline supervisor you are a pivotal link in the service delivery chain and the key to your organization’s effectiveness. (No pressure.) You are now completely responsible for the performance of your team, regulatory compliance, translating instructions from upper management, and staff development, all while performing a multitude of administrative tasks and helping to ensure the health and welfare of those we serve. Chances are, you could use a few new tools in your management toolbox. In these two half-days of hands-on training with Sara Sherman, supervisors will:

  • Learn the 10 Fundamentals of Supervision
  • Discover the secret to finding and addressing the root cause of performance issues
  • Identify their own supervisory strengths and vulnerabilities
  • Understand two of the most challenging employee personality types, and learn how to stop them in their tracks
  • Leave with a written Supervisory Success Outline

This training is a 6 hour training split over two days. Attendees should plan on attending both days of this two-day, two-part training.egister Today!

HIPAA Basics: Hold Business Associates Accountable

Thursday // April 21
1:00 - 2:00 pm // Virtual
 

HIPAA requires signed agreements with all Business Associates ‐‐ including anyone outside your organization who has potential access to private information in any way, including seeing or hearing. Your job is to hold these Business Associates to the same high standards to which your organization is held for protecting privacy. Business Associate agreements essentially protect your organization from liability if an outside contractor commits a breach in violation of a signed agreement. This presentation will help you identify various types of vendors, such as cleaning crews, with whom you need a signed contract. Click for more information!

Supporting Workforce Wellness in a Time of Crisis

Thursday // April 14
9:00 - 11:30 am // Virtual
Speaker Bio

The global pandemic has impacted the workforce on many levels leaving organizations across industries struggling to fill positions and staff struggling to manage personal and professional challenges. Leaders are an integral part of creating the supportive culture essential for recruitment and retention of a strong workforce. Participants will explore ways to support the wellness of a workforce in crisis, be it grief and loss, clients in crisis, personal mental health, and feeling under resourced and over taxed by the challenges of the pandemic. Leaders will discuss and develop tools to support staff and foster wellness amongst those who serve others.

SHRM, HRCI and LSW CEUs are available for this training. 

HIPAA Basics: Assessing and Managing Security Risks

Thursday // April 14
1:00 - 2:00 pm // Virtual
 

Risk assessment is a cornerstone of HIPAA compliance. And while your organization may have a lock‐tight electronic records system, you still need to follow the federal mandate for an “enterprise‐wide risk assessment.” That means risks must be assessed in all electronic platforms and in all physical locations where private information resides. This presentation will help you identify all the places you need to check for possible security weaknesses. Click for more information!

HIPAA Basics: Staff Training and Awareness

Thursday // April 7
1:00 - 2:00 pm // Virtual
 

It’s simple: In order to be on guard at all times, employees ‐‐ and managers in particular ‐‐ need to recognize security risks as a matter of second nature. For that to happen, organizations need to build awareness through effective training and education. Training is a key requirement under HIPAA, but it shouldn’t be viewed as a check‐the‐box exercise. This presentation is about equipping people with knowledge and understanding of how breaches happen ‐‐ and what to do when they see signs of trouble. Click for more information!

Behavioral Basics for Beginners - Oh, So That's Why They Do That!

Thursday // April 7
9:00 - 11:00 am // Virtual
Speaker Bio

Human behavior is fascinating! Why do “we” and “they” do the things we do and why do we seem to repeat behaviors that are not productive? Why do individuals act out and why do they engage in self-defeating and sometimes “injurious” behaviors? What causes this behavioral mayhem and can we successfully change these behaviors? YES, WE CAN! This training will shed light on the mystery of human behavior and how you can successfully change it, whether with a child, an adolescent, an adult or even yourself!!

LSW CEUs are available for this training.

HIPAA Basics: Controlling Access to Private Information

Thursday // March 31
1:00 - 2:00 pm // Virtual
 

Inappropriate access to private information remains the leading cause of HIPAA violations. Under regulations, access should be limited on a need‐to‐know basis only. But studies and actual cases point to weak or non‐existent access controls as a common scenario. This presentation will focus on how to control and monitor access in all places where private information resides. That includes emails, text messages, electronic devices, portable media, fax machines, laptops (sometimes in remote locations), and in downloads from databases. Click for more information!

Crisis Communications: When Bad Things Happen to Good Agencies

Thursday // March 10
9:00 - 11:00 am // Virtual
Speaker Bio

Agencies in the ID/A field are exceptionally vulnerable to the unexpected and unplanned attacks on their reputations and services. Whether from disenchanted staff, parents/guardians, or from unexpected events (e.g. natural disasters, accidents, staff misconduct, etc.), assaults on your reputation call for proactive, positive, and professional responses. If you are NOT PREPARED, your agency's reputation and very existence may be threated.

This training discusses crisis communications, provides practical prevention tactics, discusses how to deal with an actual crisis, and discusses how to proactively prepare for a crisis event. Also discussed will be how to engage affected parties and the public in a crisis aftermath to promote healing and positive public relations. In this training by the Impact Group, agency leaders and communications staff will:

  • Engage in small group work and behavioral rehearsals relative to mock crises.
  • Identify three present crisis vulnerabilities for their agency.
  • Identify two key elements of a Crisis Communications Plan.
  • Learn and demonstrate three media/reporter interaction techniques.
  • Learn how to construct an “OREO” communications sandwich.
  • Learn, rehearse and share with participants one 

SHRM, HRCI and LSW CEUs are available for this training.

Freeing Individuals to Live Their Most Independent Lives

Thursday // February 24
9:00 am - 12:00 pm // Virtual
Speaker Bio

Do you feel like, sometimes, your staff create more dependence than independence?

We all know that the goal for the individuals we serve is to increase independence through skill acquisition, but in those day to day moments when decisions are made and supports provided, the needle sometimes doesn’t move any closer to independence, if it moves at all.

In this workshop agency leaders will learn how to teach staff to support individuals in ways that:

  • Expand Individuals’ independence
  • Empower individuals to develop decision making skills
  • End unnecessary dependence on staff
  • Make it clear when success is achieved (both for the individual and the staff)
  • Support staff to create a full company culture of empowering individuals

SHRM and LSW CEUs are available for this training.

How to Have Difficult Discussions and Productive Conflict. The Good, The Bad, and the Total Train-Wrecks

Thursday // February 17
9:00 - 11:00 am // Virtual
Speaker Bio

As a leader, or soon to be leader, you must know how to successfully navigate conflict and how to have difficult discussions that are productive. Let’s face it, most people hate conflict! The thought of disciplining someone makes your palms sweat and your heart pound so loud you can hear it in your ears! Conflict and difficult discussions can be hard! Yet, to be a successful leader you must learn how to handle conflict and embrace difficult discussions. We will show you how!

In this session participants will learn:

  1. How to Deal with Difficult People
  2. How to Confront and Address Undesirable Employee Behavior
  3. How to model behavior that others will WANT to follow 
  4. How to clearly communicate and reinforce the behavior that you desire 

Examples and role play scenarios will be presented around issues such as call off/scheduling conflicts, not wanting to take individuals served out on an outing (because it’s too hot, too far, too inconvenient), not respecting individuals' rights, punctuality, and non-compliance with documentation.  

SHRM and LSW CEUs are available for this training. 

On-going Training Techniques

Thursday // January 27
9:00 am - 12:00 pm // Virtual
Speaker Bio

One of the biggest challenges providers face as they work to maintain regulatory compliance is to ensure staff receive continual and ongoing training. The challenge is further compounded because employees are spread across service settings, counties, have differing schedules, and often work alone. Lack of ongoing training can be key reason for citations and regulatory non-compliance. Creativity and innovation are required in order keep staff on their toes and stay in compliance with requirements. In this online interactive session with Sara Sherman, supervisors and leaders in your organization will learn:

  • The tools and techniques to implement ongoing staff training, even across multiple and diverse service locations.
  • The biological barriers that make learning new information a challenge, and how to surpass those challenges.
  • How to create a work culture that expects and strives for compliance.
  • Methods to measure and track progress and identify shortcomings for quick remediation.

Management Skills Basics - Supervisor Bootcamp

Thursday // January 13
9:00 am // Virtual
Speaker Bio

Agencies serving individuals with ID/A remain faced with significant challenges in recruiting and retaining a new generation of staff. National turnover rates range from 40% to 70%, making service continuity and quality difficult at best. Add the ongoing pandemic and we face a crisis of service. A major variable in staff retention is the quality of your frontline supervisors. Do they have the basic skills to help minimize turnover or have they been “thrown” into their positions with little training? In this dynamic and humorous training, staff will learn the basics of supervision, characteristics of positive supervision, how to handle conflicts and behavioral correction, and more. 

Cultivating a Strength-based Agency Culture: A Leader's Top Priority

Thursday // January 6
10:00 am // Virtual
Speaker Bio

Following the wisdom of “keep your why close by”, this presentation will explore various components of agency culture and the influence of leadership in setting the stage and sustaining a strength-based agency culture. Participants will explore managing change and engaging change agents, leadership competencies that support a healthy culture, and the group dynamics and roles that impact agency culture. This is an interactive workshop that allows leaders to reflect and learn from each other. 

Appreciology

Wednesday // December 8
9:00 am // Virtual
Speaker Bio

Nearly 40% of staff report leaving their jobs because of feeling “underappreciated!” The old styles of Leadership are no longer effective given a new staff generation, new technologies and new issues never before encountered. Through a seriously humorous presentation Mr. Speaks and Dr. Greg will discuss the art and science of appreciation which will assist in expanding your LEADERSHIP TOOL KIT!
In this training, participants will learn:
1. The six (6) principles of appreciation.
2. Four (4) practical ways to demonstrate appreciation.
3. How to hold staff accountable while using appreciative techniques.
4. How appreciation and assist with recruitment, retention and agency reputation.

This training will be provided by Tom Speaks and Greg LaForme of The Impact Group.

Who should attend this training: This training is ID/A specific. If you work for an ID/A provider, this training is for you!

What's Your Message - Your 3 Seconds of Fame!/"Go To Your Room" - Stress Reductions for Everyone! 

Wednesday // November 10
9:00 am // Virtual
Speaker Bio

You have probably found yourself in some type of social situation when a friend, new acquaintance or family member asks, “So what do you do at XYZ agency or school? ”You have three seconds, yep only three seconds, to provide a meaningful, memorable response! What would you say? If you don’t know or need 10 minutes to explain it, you need this training. During this training you will learn the importance of creating a positive emotional connection with yourstakeholders and others. You will learn how to assure that you, your Board and all staff members all have and use the same Critical 3-Second Message.

In this training, participants will learn:

  1. How to create a positive emotional 3-Second Message!
  2. How to assure that you, your Board and staff use this message.
  3. Why BRANDING, BRANDING, BRANDING is critical to your message.
  4. How to assure your brand creates an instant recognition of your agency!
  5. How to positively challenge your logo and branding! P.S. it’s not easy!

BONUS Module Training: 

And because we realize the amount of stress and frustration you may be under during this pandemic, we have added a bonus stress reduction module to this training! From the pandemic, staffing issues, new regulations, to rules and funding changes, the ID/A field is rife with anxiety, tension and STRESS! Most staff members have no idea how to relax and reduce these ongoing TENSIONS! In this entertaining and meaningful presentation, participants will be taught how to give yourself a break before you break someone you serve, other staff, a friend or significant other.

In this bonus module, participants will learn:

  1. The three major negative health impacts of stress.
  2. The three positive health benefits of stress reduction.
  3. The steps involved in “GOING TO YOUR ROOM!”
  4. The actual experience of “GOING TO THEIR ROOM!

The Evaluation of "Nothing by Mouth" (NPO) Status and Appropriateness for Feeding Tube Weaning

Wednesday // November 3
9:00 am // Virtual
Speaker Bio

Eating is a cultural, social, and human experience that is universally enjoyed. Many people consume food by mouth, however, in some cases individuals may require a feeding tube to receive nutrition. There are a variety of reasons a feeding tube is recommended including but not limited to: aspiration, dysphagia, cancer, malnutrition, etc. Interdisciplinary teams should collaborate to complete a thorough case history and evaluation to determine appropriateness for food/drink trials and need for further specialty evaluations. This presentation will focus on the prevalence of feeding tubes within the IDD population and the need for ongoing evaluation to determine appropriateness for oral diets to maximize quality of life. We will explore the rationale for feeding tube placement and NPO or ‘nothing by mouth’ status, followed by the rationale for feeding tube removal. Discussion will review the interdisciplinary approach to determine the prerequisites for tube feeding weaning and analysis of case studies.

Supporting A Life of Possibilities Through Technology and Innovative Solutions

Wednesday // October 27
9:00 am // Virtual
Speaker Bios

This year has presented tremendous opportunities for innovative thinking and new strategies to support a meaningful life for people in service through technology. It is essential that technology is embedded into all aspects of service provision with a focus on achieving individual outcomes. This collaborative mindset has allowed SPIN to combine efforts to support a person’s full life: independence, community engagement, and employment. Restructuring our services to more efficiently support people when and where it is needed creates a balance of personal growth and effective use of resources. Technology empowers Direct Support Professionals by giving them the tools to move beyond “doing for” and move toward a focus on empowerment for people with disabilities.

Motivational Interviewing: A Rejuvenating Approach

Wednesday // October 8
9:00 am // Virtual
Speaker Bio

During a difficult period of uncertainty, transition, and overwhelm, people who serve people have felt the impact two-fold.  “Motivational Interviewing: A rejuvenating approach” is geared toward human service professionals, leaders, and peers.  This session will explore how the spirit of MI can be used to combat burnout and promote compassion satisfaction in an overwhelmed workforce.  The basic skills of MI: deep listening, open ended questions, affirmations, reflections, and summaries will be applied as strategies for leaders to support staff, and colleagues to support each other.  This is an application-based session allowing for participants to try out new skills and practice using MI with each other. 

Supervisor Bootcamp: Management Skills Basics

Wednesday // October 6
9:00 am // Virtual
Speaker Bio

Agencies serving individuals with ID/A remain faced with significant challenges in recruiting and retaining a new generation of staff. National turnover rates range from 40% to 70%, making service continuity and quality difficult at best. Add the ongoing pandemic and we face a crisis of service. A major variable in staff retention is the quality of your frontline supervisors. Do they have the basic skills to help minimize turnover or have they been “thrown” into their positions with little training? In this dynamic and humorous training, staff will learn the basics of supervision, characteristics of positive supervision, how to handle conflicts and behavioral correction, and more. 

How to have Difficult Discussions and Productive Conflict. The Good, The Bad and the Total Train-Wrecks!

Wednesday // September 8
9:00 am // Virtual
Speaker Bio

As a leader, or soon to be leader, you must know how to successfully navigate conflict and how to have difficult discussions that are productive. Let’s face it, most people hate conflict! The thought of disciplining someone makes your palms sweat and your heart pound so loud you can hear it in your ears! Conflict and difficult discussions can be hard! Yet, to be a successful leader you must learn how to handle conflict and embrace difficult discussions. We will show you how!
In this session participants will learn:
  1. How to Deal with Difficult People
  2. How to Confront and Address Undesirable Employee Behavior
  3. How to model behavior that others will WANT to follow 
  4. How to clearly communicate and reinforce the behavior that you desire 
Examples and role play scenarios will be presented around issues such as call off/scheduling conflicts, not wanting to take individuals served out on an outing (because it’s too hot, too far, too inconvenient), not respecting individuals' rights, punctuality, and non-compliance with documentation. 

Healthy Meal Planning for DSPs and the Individuals They Support

Wednesday // August 26
9:00 am // Virtual
Speaker Bio

We recognize nutrition as the foundation of good health and as the source of sufficient energy to power through our days. However, we often don't give sufficient time or attention to planning and preparing healthy meals. The typical American diet is recognized as too-high in sugar, sodium, and carbs, and lacking in fruits, vegetables, and lean protein. We ask our Direct Support Professionals (DSPs) to assist individuals to prepare healthy meals, but we don't often give DSPs the instructions they need in order to accomplish that task. The result is that DSPs often can only implement their own personal meal practices, and if those practices are not in line with federal healthy eating standards, individuals may not have access to the benefits of a healthy diet. Individuals may often be eating the same things repeatedly, meals may not be balanced, individuals may not have access to the best possible health, and they might not experience the full enjoyment and benefit of healthy foods. In this hands-on workshop, participants will learn:

  • The basics of healthy meal planning - how to create a diverse menu, shop, and prepare meals based on an individual's preferences and budget
  • How to give the individuals they serve the maximum level of ownership possible over their own meal planning and preparation, and subsequently, their health
  • How to accommodate busy schedules into the meal planning process
  • How to develop expectations for staff around meal planning and incorporate those expectations into their agency's internal QA process
  • And more!

So You Want to be a Leader?

Wednesday // August 11
9:00 am // Virtual
Speaker Bio

So, you’ve learned First Aid, CPR and all types of rules and regulations along with at least 2000 policies and procedures. Oh, and you now know what an IFSP, IEP, ISP and all sorts of other initials refer to. But if you wanted to move into a leadership position, you probably have no clue what skills are needed. This training focuses on those skills that will assist you now and in the future for developing teams and becoming a LEADER! LET’S START TODAY!!!

COVID-19 Related Practices & Policies

Friday // July 30
10:00 am // Virtual
Speaker Bio

Join us in a discussion with Jeff Worley, partner at Gibbel, Kraybill & Hess, about items providers might want to consider when developing practices, procedures, and policies concerning vaccination status, masking, social distancing, and screening for participants, staff, families, and other guests. This training is a members-only event.

Supervisor Bootcamp: Management Skills Basics

Wednesday // July 7
9:00 am // Virtual
Speaker Bio

Agencies serving individuals with ID/A remain faced with significant challenges in recruiting and retaining a new generation of staff. National turnover rates range from 40% to 70%, making service continuity and quality difficult at best. Add the ongoing pandemic and we face a crisis of service. A major variable in staff retention is the quality of your frontline supervisors. Do they have the basic skills to help minimize turnover or have they been “thrown” into their positions with little training? In this dynamic and humorous training, staff will learn the basics of supervision, characteristics of positive supervision, how to handle conflicts and behavioral correction, and more. 

Effective Communication Between Staff and Supervisors

Wednesday // June 16
9:00 am // Virtual
Speaker Bio

The key to present and future agency success will be how well communications are performed between supervisors, managers and staff. Let’s remember that staff are a key to positive PR with individuals, stakeholders and the community. What they say reflects on YOUR agency’s image and reputation and will directly reflect on how well your supervisory staff are trained in handling interpersonal interactions. In this training, participants will learn:

  • How to identify key communication issues using focus groups

  • The four steps in fairly and empathetically interacting with stressed/angry staff

  • The four steps in objectively and fairly managing and directing staff

  • And at least one strategy to use in building a positive workplace culture.

Behavioral Basics for Beginners – Oh, So That’s Why They Do That

Thursday // May 20
9:00 am // Virtual
Speaker Bio

Human behavior is fascinating! Why do “we” and “they” do the things we do and why do we seem to repeat behaviors that are not productive? Why do individuals act out and why do they engage in self-defeating and sometimes “injurious” behaviors? What causes this behavioral mayhem and can we successfully change these behaviors? YES, WE CAN! This training will shed light on the mystery of human behavior and how you can successfully change it, whether with a child, an adolescent, an adult or even yourself!!!

Frontline Supervisor Training Techniques

Monday & Tuesday // May 3 & 4
12:00 pm - 3:00 pm // Virtual
Speaker Bio

You’ve just received a big promotion, a new set of keys, access to approve timesheets, and an eager team to supervise, educate, support, and lead. Problem is, nobody’s shown you how. As a frontline supervisor you are a pivotal link in the service delivery chain and the key to your organization’s effectiveness. (No pressure.) You are now completely responsible for the performance of your team, regulatory compliance, translating instructions from upper management, and staff development, all while performing a multitude of administrative tasks and helping to ensure the health and welfare of those we serve. Chances are, you could use a few new tools in your management toolbox. In these two half-days of hands-on training with Sara Sherman, supervisors will:

  • Learn the 10 Fundamentals of Supervision
  • Discover the secret to finding and addressing the root cause of performance issues
  • Identify their own supervisory strengths and vulnerabilities
  • Understand two of the most challenging employee personality types, and learn how to stop them in their tracks
  • Leave with a written Supervisory Success Outline

This training is a 6 hour training split over two days. Attendees should plan on attending both days of this two-day, two-part training.

Ongoing Training Techniques

Wednesday // April 28
9:00 am // Virtual
Speaker Bio

One of the biggest challenges providers face as they work to maintain regulatory compliance is to ensure staff receive continual and ongoing training. The challenge is further compounded because employees are spread across service settings, counties, have differing schedules, and often work alone. Lack of ongoing training can be key reason for citations and regulatory non-compliance. Creativity and innovation are required in order keep staff on their toes and stay in compliance with requirements. In this online interactive session with Sara Sherman, supervisors and leaders in your organization will learn:

  • The tools and techniques to implement ongoing staff training, even across multiple and diverse service locations.
  • The biological barriers that make learning new information a challenge, and how to surpass those challenges.
  • How to create a work culture that expects and strives for compliance.
  • Methods to measure and track progress and identify shortcomings for quick remediation.

The American Rescue Plan Act of 2021, FFCRA, and COBRA

Thursday // April 22
11:30 am - 12:15 pm // Virtual

The Federal American Rescue Plan Act of 2021 (ARPA) expanded what has been referred to as Families First Coronavirus Response Act (FFCRA) leave. The now voluntary FFCRA leave provides paid sick leave and paid Family and Medical Leave Act (FMLA) leave for COVID related issues. The ARPA also provides for paid Consolidated Omnibus Budget Reconciliation Act (COBRA) health insurance coverage for involuntarily terminated employees who qualify. In this webinar presented by Jeffrey J. Worley, Esq., we will be examining who qualifies for leave and COBRA payments and how to administer them, the timeline for these benefits, and how the benefits are paid.

Effective Communication Skills for DSPs

Wednesday // April 14
9:00 am // Virtual
Speaker Bio

The ID/A field presents significant communication challenges for DSPs on a daily basis. Unhappy individuals served, parents/guardians, and co-workers call for positive, constructive approaches which are not always a part of these staff’s skill set. This training focuses on teaching various verbal, nonverbal, and social media skills to successfully deal with the various communications scenarios encountered. The training also highlights and emphasizes staff’s role as an effective communicator. In this training, participants will learn:

  1. Appropriate verbal, non-verbal, and social media communication skills.
  2. How to defuse a “Crisis” situation.
  3. The concept of “SHOWTIME!” in creating a positive communication culture.
  4. How to construct an “OREO” communication message to ensure that positive messages are used when individuals served are the focus. 

Who should attend this training: This training is targeted to DSPs, but is also useful to Frontline Supervisors and other staff in a “train the trainer” model. 

Frontline Supervisor Training Techniques

Monday & Tuesday // March 29 & 30
9:00 am // Virtual
Speaker Bio

You’ve just received a big promotion, a new set of keys, access to approve timesheets, and an eager team to supervise, educate, support, and lead. Problem is, nobody’s shown you how.

As a frontline supervisor you are a pivotal link in the service delivery chain and the key to your organization’s effectiveness. (No pressure.)

You are now completely responsible for the performance of your team, regulatory compliance, translating instructions from upper management, and staff development, all while performing a multitude of administrative tasks and helping to ensure the health and welfare of those we serve. Chances are, you could use a few new tools in your management toolbox.

In these two half-days of hands-on training with Sara Sherman, supervisors will:

  • Learn the 10 Fundamentals of Supervision
  • Discover the secret to finding and addressing the root cause of performance issues
  • Identify their own supervisory strengths and vulnerabilities
  • Understand two of the most challenging employee personality types, and learn how to stop them in their tracks
  • Leave with a written Supervisory Success Outline

This training is a 6 hour training split over two days. Attendees should plan on attending both days of this two-day, two-part training.

Crisis Communications – When Bad Things Happen to Good Agencies

Wednesday // March 10
Virtual
Speaker Bio

Agencies in the ID/A field are exceptionally vulnerable to the unexpected and unplanned attacks on their reputations and services. Whether from disenchanted staff, parents/guardians, or from unexpected events (e.g. natural disasters, accidents, staff misconduct, etc.), assaults on your reputation call for proactive, positive, and professional responses. If you are NOT PREPARED, your agency's reputation and very existence may be threated.
This training discusses crisis communications, provides practical prevention tactics, discusses how to deal with an actual crisis, and discusses how to proactively prepare for a crisis event. Also discussed will be how to engage affected parties and the public in a crisis aftermath to promote healing and positive public relations. In this training by the Impact Group, agency leaders and communications staff will:
  • Engage in small group work and behavioral rehearsals relative to mock crises.
  • Identify three present crisis vulnerabilities for their agency.
  • Identify two key elements of a Crisis Communications Plan.
  • Learn and demonstrate three media/reporter interaction techniques.
  • Learn how to construct an “OREO” communications sandwich.
  • Learn, rehearse and share with participants one Crisis Communications Sandwich.

Leadership – Now That I’m Here, What Do I Do?

Thursday // February 18
9:00 am // Virtual
Speaker Bio

Agencies serving individuals with intellectual disabilities experience a host of challenges including funding, rule compliance, service competition, and maintaining a high-quality, viable workforce. Leaders within these agencies often find themselves so immersed in day-to-day issues that they have “no time” to reflect on higher order items, such as their own leadership vision, values, and skills. This training will provide an overview of the characteristics critical for successful leadership and will enable participants to self-assess their skills and develop approaches to improving them. In this training from The Impact Group, frontline supervisors, program directors, executive directors, and other leaders in your organization will:
  • Learn the 16 critical characteristic of leadership.
  • Self-assess their skills across the critical characteristics.
  • Develop a daily vision statement to guide their leadership responsibilities.
  • Develop at least one leadership Skill Plan for personal use.
  • Report out their leadership Skill Plan to the other training participants.
  • Identify three positive actions to use in their agency immediately.

Issues in COVID-19 Vaccine Administration

Monday // January 25
1:30 pm // Virtual

As providers grapple with states rolling out the COVID-19 vaccine administration, this session will provide an overview of a vaccine education program that providers may use to reduce vaccine hesitancy with employees and explores issues that providers may want to consider for their organizations. These are critical issues when exploring availability or provision of the COVID-19 vaccine both to individuals served and staff employed. In this presentation, the COVID-19 vaccine is discussed as an additional tool to maintain a the health and safety of individuals with ID/A during the surging COVID-19 pandemic. This members-only training will be presented by PAR member Rita Gardner, President and CEO of Melmark; Daniele Block, Senior Director of Healthcare Services at Melmark; and Heather Hirst, Senior Director of Rehabilitation Services at Melmark.

Strategic Planning for Agencies 

Wednesday // January 13
9:00 am // Virtual
Speaker Bio

Aggressive competition, changing rules, staff retention, funding challenges, managed care, and, of course, the pandemic - these are significant challenges across the I/DD field today, and as our Native American ancestors said, “If you don’t know where you’re going, there are many paths to take you there!” Strategic planning will set you on your path to identifying and accomplishing your goals, and it is critical for growth and survival. Yet, many entities “limp” along reacting to, instead of “preparing for,” these challenges. In this training, participants will learn: 

  • The 14 Planning Goals common across Agencies

  • How to identify three to five goal areas for their Agency

  • The value of using a Quarterly Goal Progress template

  • The incredible “Statement of Flexibility!” 

  • And how to pick a goal and develop a corresponding behavioral objective.

Creating a Values-Based Culture

Wednesday // December 16 
9:00 am - 12:00 pm // Virtual
Speaker Bio

Agency culture not only affects strategy, it says more about who we are as a leader than anything else. It attracts the kind of employees and outcomes we want and provides a caring and loving space for the individuals entrusted to us. This is an excellent time to revisit and spend time on defining core values as our funding sources focus more on quality of life than quantity of services, AKA values-based care.

This seminar by Joe Landis uses the [email protected] framework to show how clarifying an agency’s core values facilitates natural growth. The goal of [email protected] is to engage everyone’s best and create a generative agency beginning with the individuals in our care, to the board, and to community stakeholders. This seminar focuses on the key roles the CEO, agency leadership, and supervisors play in setting the culture. When all these hearts are working in concert, the culture inspires all the people to do their best, or as Lance Secretan says, ”Great leaders inspire…an approach that emanates from a loving, serving heart.” Hey if Subaru’s cars are built with love…what’s holding us back?

This seminar for CEOs, agency leaders, and supervisors will focus on the 5 core values which have emerged as central over the last 40 years; Companionship, Holistic Care, Gifts, Partnerships, and Membership.

Frontline Supervisor Training 

Monday & Tuesday // December 7 & 8, 2020
9:00 am - 12:00 pm each day // Virtual
Speaker Bio

You’ve just received a big promotion, a new set of keys, access to approve timesheets, and an eager team to supervise, educate, support, and lead. Problem is, nobody’s shown you how. 

As a frontline supervisor you are a pivotal link in the service delivery chain and the key to your organization’s effectiveness. (No pressure.)

You are now completely responsible for the performance of your team, regulatory compliance, translating instructions from upper management, and staff development, all while performing a multitude of administrative tasks and helping to ensure the health and welfare of those we serve. Chances are, you could use a few new tools in your management toolbox. 

In these two half-days of hands-on training with Sara Sherman, supervisors will: 

  • Learn the 10 Fundamentals of Supervision
  • Discover the secret to finding and addressing the root cause of performance issues
  • Identify their own supervisory strengths and vulnerabilities 
  • Understand two of the most challenging employee personality types, and learn how to stop them in their tracks
  • Leave with a written Supervisory Success Outline

Attendees should be available for both half-days of this two-day training.

Freeing Individuals to Live their Most Productive Lives

Wednesday // November 4, 2020
9:00 am - 12:00 pm // Virtual
Speaker Bio

Do you feel like, sometimes, your staff create more dependence than independence?

We all know that the goal for the individuals we serve is to increase independence through skill acquisition, but in those day to day moments when decisions are made and supports provided, the needle sometimes doesn’t move any closer to independence, if it moves at all.

In this workshop agency leaders will learn how to teach staff to support individuals in ways that:

  • Expand Individuals’ independence
  • Empower individuals to develop decision making skills
  • End unnecessary dependence on staff
  • Make it clear when success is achieved (both for the individual and the staff)
  • Support staff to create a full company culture of empowering individuals 

Workplace Stability: Next Step Strategies for Improving Retention, Productivity and Profits 

Thursday, October 1, 2020
9:30 am - 3:30 pm // Virtual
Speaker Bio

When we understand the environment of daily instability and how time is spent when living in this reality, then we can change the way we do business to get better results. In this training, we will discuss how to support employees, increase productivity and create engagement by looking at eleven resources, our current policies, management practices, training programs, onboarding, and more. We can shift our practices in specific ways that will stabilize employees through internal processes and programs which drive operational effectiveness and efficiency. Walk away with immediate action strategies and long range planning tools.

This training has been approved for 5.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

This program is valid for 5 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org

Supervisor Bootcamp: Management Skills Basics

Friday, September 18, 2020
10:00 am - 12:15 pm // Virtual
Speaker Bios

Agencies serving individuals with ID/A remain faced with significant challenges in recruiting and retaining a new generation of Staff. National turnover rates range from 40% to 70% making service continuity and quality difficult at best. Add the ongoing pandemic and we face a crisis of service. A major variable in staff retention is the quality of your frontline supervisors. Do they have the basic skills to help minimize turnover or have they been “thrown” into their positions with little training?

In this dynamic and humorous training from The Impact Group, staff will learn:

  • Blocking and tackling – the BASICS of supervision.
  • Characteristics of positive supervision.
  • How to use the MAGIC WORD! No, it is not “please.”
  • How to handle conflicts and behavioral correction.
  • 30 supervision “No, no’s!
  • How to be “SIC” but not “ILL”.
  • How to communicate and create a positive work environment

How to Keep it Together During a Pandemic

Wednesday, September 9, 2020
9:00 am - 12:00 pm // Virtual
Speaker Bio

Have you had it with this COVID stuff? Are you and your team burned out?

Are you tired of struggling to keep up with all the changes?
This pandemic has upended our lives and taken a toll on our emotions. It’s hard enough to manage as citizens, but when you add keeping individuals and staff safe, healthy, and happy, it can get overwhelming fast!
In this session agency leaders will learn how to:
  • Identify, cure, and even prevent burnout. 
  • Navigate these constantly changing waters and how to help your staff and individuals to do the same.
  • Shift the focus to what can actually be controlled…and then control it.
  • Capitalize on the good that is happening…and add to that good and improve everyone’s mental health at the same time.

Create an Internal Compliance System 

Wednesday, September 2, 2020
9:00 am - 12:00 pm // Virtual
Speaker Bio

You know the rules, and your team is trained on the expectations; but your organization still struggles with compliance. There are too many panic moments, too much chaos, and internal and external audits reveal errors. How can this be? The problem is that you don’t have an effective internal quality assurance (QA) system. With an effective internal QA system, CEOs, COOs, program directors, and others in the field will:
  • Catch errors quickly...before they become big problems.
  • Quickly return to your QA system after an emergency or crisis (Never get permanently derailed again).
  • Use a straightforward system of checks and balances to maintain compliance and catch errors, instead of just relying on 1 or 2 key personnel.
  • Practically eliminate the new staff learning curve that inherently creates risk for your agency.
  • Meet the compliance requirement of having an internal compliance system.

In this training participants will map out a high-level compliance blueprint that can easily be adapted for each agency’s unique needs.

How to Create A Year's Worth of Meaningful Activities Based on Just a Few Interests

Thursday, August 20, 2020
9:00 am - 12:00 pm // Virtual
Speaker Bio

Is everybody a little bored? Does it seem like the individuals you serve end up doing the same activities week in and week out? Is it a struggle to come up with new ideas to keep life fresh and interesting for the individuals you serve and keep your DSPs busy and creative? It’s not easy to come up with new ideas day in and day out, but with a little know-how it is possible to leverage an individual’s likes and hobbies to create a robust list of things to do. In this hands-on session by Sara Sherman, supervisors, managers, and others in the field will learn how to:

  • Turn just a few interests of the individuals you support into a full calendar year of meaningful activities. Use an individual’s interests to naturally connect to the community.
  • Empower DSPs to take the reigns in planning, organizing, and implementing these activities.
  • End “same old, same old” forever.

Workplace Stability Training 

Wednesday, July 1, 2020
8:30 am - 3:30 pm // Virtual
Speaker Bio

Is your organization struggling with staff turnover? Don't miss this workshop that will provide you with the knowledge and tools for employee retention and performance in an economically diverse workforce. Executives, managers, supervisors, and human resources personnel will gain the tools to improve employee retention and reduce employee turnover while accessing the hidden talent in their organization. Aha!
Participants in the Workplace Stability Professional Development Training will explore a breakdown of the cost of employee attrition—as high as $11,000 per lost employee for some businesses—before moving on to best practices that boost employee retention. From improved recruiting and onboarding processes to promoting valuable employees from within, Workplace Stability covers every stage of the employee life cycle.